Help & Support

Everything about playing WordSwoop, and what to do when something misbehaves.

How to play

Drag your finger across touching letters — sideways, up and down, or diagonally.
Words need at least three letters. Each tile can be used once per word.
Lift your finger to submit. Green means it counted, red means it isn't in the dictionary, amber means you already found it.
Slide back onto the previous tile to undo a letter mid-word.

The Qu tile counts as both letters at once, so tracing it in Qu-I-Z spells a four-letter word.

Scoring

Longer words are worth disproportionately more, so hunting one six-letter word beats grabbing several quick three-letter ones.

Word length	Points
3 letters	1
4 letters	2
5 letters	4
6 letters	7
7 letters	11
8 or more	16

The three ways to play

Classic

A fresh board and two minutes on the clock. Every board is checked for quality before you see it, so you always get one worth playing.

Daily puzzle

One board a day, the same for everyone. Come back as often as you like — your finds carry over, and only new words add to your score. Playing keeps your streak alive.

Battle

The same board as your opponent, at the same time, through Game Center. Watch their score climb next to yours. Invite a friend or let Game Center find someone.

Common questions

I can't hear any sound.

Check the speaker button at the top right of the home screen — tap it to unmute. WordSwoop also respects your iPhone's ring/silent switch, so the game stays quiet when your phone is silenced.

The leaderboards say they can't connect.

Make sure you're signed in to Game Center under iOS Settings. Newly published leaderboards can also take a while to appear the first time. Your scores are saved on your device either way, and post as soon as the connection works.

Where did my progress go?

Progress lives on your device, not in the cloud, so deleting the app clears it and it doesn't move between devices. Reinstalling starts a fresh game.

A word I know was rejected.

Word checking uses the ENABLE word list, a standard English dictionary of roughly 270,000 entries. It's broad, but proper nouns, abbreviations, and some newer words simply aren't in it.

The daily board changed. When does it reset?

At midnight, by your device's own clock. Every player on the same date gets the same board.

A battle is stuck on "Syncing the board".

Both players need to be signed in to Game Center with a working connection. The game retries on its own and gives up after twenty seconds — leave the battle and start another. If it happens every time, get in touch.

Contact

Bugs, ideas, or a word you think should count: support@pgaming.app